Live / Casino
At rl33, your information belongs to you — this policy explains exactly what we collect, why we collect it, and how you can review or update it at any time. Access to rl33 services depends on your local law and eligible regions.
When you open an account with rl33, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and the payment methods you use — such as bKash or Bank Transfer — to move funds into and out of your account wallet. We record transaction references tied to your bKash number or Bank Transfer details so that your deposit and withdrawal history is traceable and accurate on both ends. We do not sell your personal information to third parties. Data shared with payment processors like bKash or Bank Transfer is limited strictly to what those processors need to complete your transaction — nothing more. We retain account records for as long as your account remains active and for the period required under applicable financial and data obligations in the jurisdictions where we operate. Your data is stored on secured servers with access restricted to authorised personnel only. Where local law in Bangladesh or another eligible region imposes specific requirements on how we hold or process your data, those requirements take precedence. If you have questions about how your information is used, our support team is the direct route — contact details are in the Support section below.
This policy applies to information collected through your rl33 account and the services directly operated by us. It does not extend to third-party websites linked from our pages or to payment processors' own data practices, which are governed by their respective policies.
All data collected when you register, log in, or update your account profile falls within this policy. This includes your email address, contact number, and any identity documents submitted during account verification.
Deposit and withdrawal records processed through bKash or Bank Transfer are covered here. We hold references to these transactions in your account history, and you can review them in your signed-in wallet area.
Browsing behaviour on rl33 pages — such as which game categories you open or how long a session runs — may be recorded via cookies for platform performance purposes. You can manage cookie preferences through your browser settings.
Once you leave rl33 and interact with an external service — including bKash's own app or your bank's portal — their privacy practices apply, not ours. We recommend reviewing those policies directly with the respective provider.
You have practical choices about the information we hold. If you want to see what account data rl33 stores against your profile, you can submit a data access request through our support channel and we will provide a summary of the records held. If any detail on your account is incorrect — your contact number, your registered name, or your linked payment reference — you can update most fields directly inside your account settings. For changes that require identity re-verification, our support team will walk you through the steps shown in the account portal. If you want to raise a concern about how your data is handled, or if you believe a record is being retained beyond what this policy describes, contact us directly so we can investigate and respond. Availability of specific rights may depend on your local law and eligible region.
Submit a data access request via our support channel. We will confirm what personal information is held against your account and the basis on which it is stored.
Most contact and payment details can be updated in your account settings page. Changes requiring identity checks will be guided by our support team through the steps visible in your account portal.
If something in this policy is unclear, or if you believe your data has been handled outside these terms, reach out through the support routes listed below. We take data queries seriously and respond through the same channel you use to contact us.
Our support team handles data queries alongside account and payment questions. Use the contact routes in the Support section of this page to reach the right team for privacy-related requests.
For any data-related question — access requests, correction requests, or concerns about how your information is handled — use one of the contact routes below. We respond through the same channel you write to us on, and your query will be handled by the same team that manages account and payment support.
Open the chat widget from any page on rl33 while signed in to your account. Describe your data question and the support agent will direct it to the right team.
Send your data or privacy query to our published support email address, which is listed in your signed-in account help area. Include your registered contact number or bKash reference so we can locate your account quickly.
The Help Centre in your signed-in account area contains published answers to common data and privacy questions. Check there first; if your question is not covered, use live chat or email to escalate it directly.
We take a practical approach to data security: access to account records is restricted by role, transaction data tied to bKash or Bank Transfer is encrypted in transit, and we do not store full payment credentials on our servers. Cookies on rl33 are used for session management and performance monitoring — not for selling your browsing data to advertisers. If you want to limit cookies, your browser controls let you do that, though some account features may not function fully without session cookies enabled.
Account and transaction records are held on secured servers. Access is restricted to authorised personnel with a defined operational need. We do not share your stored data with commercial third parties outside the scope of processing your transactions.
We use session cookies to keep you logged in and performance cookies to understand how pages load. You can review and manage cookie settings through your browser. Opting out of non-essential cookies does not affect your ability to make bKash or Bank Transfer transactions.
We keep your account data for as long as your account is active and for the period required by applicable financial regulations in eligible jurisdictions. When an account is closed, data is retained only for the legally required period before deletion.
When we update this policy, the revised version is published on this page with the effective date. If a change materially affects how your data is used, we will notify you through your registered contact details before the change takes effect.
These are the data and privacy questions we hear most from account holders. If your question is not covered here, use the support routes in the Contact section above.
We collect your name, contact details, and the payment information you provide — such as your bKash number or Bank Transfer details — to verify your identity and process transactions. We also record your account activity, including deposit and withdrawal references, to maintain an accurate transaction history.
Yes. Submit a data access request through our support channel — live chat or email — and we will provide a summary of the personal information held against your account. The process is described in the Your Privacy Rights section above, and availability may depend on your eligible region.
Most account details can be updated directly inside your account settings page. If a change requires identity re-verification — for example, updating your registered name — our support team will guide you through the steps shown in your account portal.
We share only the data that payment processors like bKash or Bank Transfer need to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties. Third-party providers operate under their own data policies, which you should review separately.
We retain your account and transaction records for as long as your account is active and for the period required by applicable financial regulations in the eligible jurisdictions where we operate. After account closure, data is held only for the legally required retention period.
Use the support routes on this page — live chat while signed in, or email via the address in your account help area. Include your registered contact number or bKash reference so we can locate your records. We treat data concerns with the same priority as account and payment queries.